1. Who we are
UtilityWave provides electricity and gas enquiry support from Marvic Court, Birch Hall Lane, Manchester, M13 0XE. You can contact us at query@utilitywave.co.uk or 0333 054 0534.
2. Information we collect
When you request a quote, we may collect your name, email address, phone number, supply address, postcode, customer type, business name, energy requirements, current supplier, estimated usage or spend, contract date, preferred contact details and any notes you choose to provide.
3. Why we use your information
We use quote information to review and respond to your enquiry, communicate with you, keep an appropriate record of the request, prevent misuse of the form and improve our customer service. Optional marketing communications are sent only where you have selected the relevant consent box, and you can ask us to stop at any time.
4. Lawful basis
Depending on the circumstances, processing may be necessary to take steps at your request before entering a contract, for our legitimate interests in responding to enquiries and operating our services, or based on your consent for optional marketing.
5. Sharing and storage
We do not sell your personal information. Information may be handled by service providers supporting our website, email, hosting, customer administration or energy enquiry process, subject to appropriate confidentiality and data-protection arrangements. Website enquiries are emailed to our team and may also be stored in a private server-side backup file.
6. Retention
We keep enquiry information only for as long as reasonably required for the purpose collected, including customer service, legal, regulatory and record-keeping needs. Retention periods may vary depending on whether an enquiry progresses.
7. Your rights
Subject to applicable UK data-protection law, you may have rights to request access, correction, deletion, restriction, objection or portability, and to withdraw consent where processing relies on consent. Contact us using the details above. You may also have the right to complain to the UK Information Commissioner's Office.
8. Website storage and security
The website uses essential local browser storage to remember the cookie-notice preference. Reasonable technical controls are used to protect form submissions, including validation, anti-spam measures and access restrictions. No online service can guarantee absolute security.
9. Updates
This notice may be updated to reflect changes in our services or legal requirements. Last reviewed: 27 June 2026.